Discover Camping Reservation Service

Guidelines for Refund Applications

Please ensure you are familiar with BC Parks’ reservation policies (including changing or cancelling) for the type of reservation you made (frontcountry campsite, groupsites, Bowron Lake Canoe Circuit, the Berg Lake Trail and Garibaldi).

There are two types of payments made during the reservation process:

  • Transaction service charges:
    Transaction (reservation, change, cancellation and call centre) charges cover the cost of administrating the reservation service. Transaction charges are non-refundable.
  • Forfeited user (camping) fees

    Depending on what kind of reservation is made, and how close to their arrival date a customer changes or cancels their reservation, penalties are applied as forfeited User Fees. The penalties, according to the different reservation types, are outlined below:

    Types Reservation Services Change/Cancel Penalty Change/Cancel Penalty No Show

    Frontcountry Campsites

    7 or more days, all user fees refunded 7 -2 days in advance of arrival date (forfeit 1 night)
    Same day as arrival date (forfeit 2 nights)
    All fees forfeited

    Groupsite

    28 or more days, all user fees refunded Less than 28 days, all fees forfeited All fees forfeited

    Berg Lake

    21 or more days, all user fees refunded Less than 21 days, all fees forfeited All fees forfeited

    Bowron Lake

    21 or more days, all user fees refunded Less than 21 days, all fees forfeited All fees forfeited

    Garibaldi

    7 or more days, all user fees refunded 6 -1 days in advance of arrival date (forfeit 1 night)
    Same day as arrival date (forfeit 2 nights)
    All fees forfeited
Once a customer has arrived in the park and checked in for their reservation, any refund request should be directed to the Park Operator.

BC Parks will only consider refunding forfeited user fees if:
  • The customer attempted to cancel their reservation or notified BC Parks of their circumstances (unless they were unable to) and,
  • the customer has verified BC Parks’ website for updates and,
  • there are grounds for refund (see the following guidelines).

Determining Grounds for a Refund

The following guidelines are intended to provide rationale in terms of what are and what are not grounds for a refund.

Not Grounds for a Refund:

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Wildlife:
The presence or interactions with any kind of wildlife (insects, bears, squirrel, raccoons, etc.), even if the wildlife damages or destroys personal property, are not grounds for a refund. The one exception is if the park is closed or park visitors are advised to stay away due to safety reasons (cougar, problem bear, wolf, etc.). This notice would be posted on BC Parks’ website and in the park.
Weather and ambient conditions:
No refunds will be considered for inclement weather (cold, rain, hail, snow, heat, flooding, etc.), even if extreme weather warnings are issued. Ambient conditions (such as the presence of smoke, or adjacent wildfires) will not be grounds for a refund unless the conditions prevent access to the park or there is a declared state of emergency. Customers should check BC Parks’ website for updates in relation to this (if no updates are present, assume the park is open and accepting reservations).
Park conditions:
Requests for refunds related to in-park conditions must be directed to by the Park Facility Operator (unsatisfactory conditions, poor customer service, etc.).
Leaving early:
Vacating your campsite early is not grounds for a refund.
General illness or preexisting conditions:
If someone in the camping party gets ill but does not require medical assistance (see Medical below) or if there are common or expected conditions in the park that trigger an existing condition (i.e., allergic to bees and stung in park, or campfire smoke triggers asthma attack, etc.) would not be considered grounds for a refund.
Errors making a reservation:
Refunds will not be granted for errors that customers make on their reservations.
Penalty window in effect:
Making and cancelling your reservation within the penalty window is not grounds for a refund.
Vehicle breakdown/issues related to equipment:
No refunds will be given for vehicle breakdowns, problems related to vehicles or equipment failure.
Change in plans:
A change of plans, including but not limited to getting called into work or if child care or pet care arrangements fall through.

Grounds for a Refund

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Incorrect charges:
Occasionally the reservation system experiences technical problems which may result in incorrect charges. Refunds will be considered for customers who are incorrectly charged. The refund will only be for the difference between what they were charged and the correct amount owing.
» complete an application
Park conditions that prevent access or cause evacuations:
Refunds would only be considered if customers are unable to enter/approach a park because of emergencies such as road closure or/and natural disaster or if an evacuation is ordered. In such cases, the onus is on the visitor to check BC Parks’ (park-specific) website for updates.
» complete an application
Medical:
BC Parks will only consider issuing refunds for serious medical reasons that prevent customers from honouring their reservation. Applications for medical refunds require a doctor’s note or proof that a member of the camping party was seriously injured or admitted to the hospital (there are no exceptions to this). Dates on the medical note or documents must coincide with the arrival date in order to support the request. The reservation owner must still try to cancel the reservation if at all possible. Medical notes for the Bowron Lake Canoe circuit or the Berg Lake trail will only apply to a maximum of two people (the person directly affected by the medical emergency and possibly up to one other person travelling with them).
» complete an application
Death in the immediate family*:
BC Parks will consider refunding forfeited user fees if there is a death in the immediate family (see definition). BC Parks still requires that the customer will do their best to cancel their reservation so that other customers can access the inventory.  A death certificate and or obituary notice that clearly demonstrates the deceased’s relationship with the reservation holder must be submitted for BC Parks to review the request. For the Berg Lake trail, Bowron Lake Canoe circuit and Groupsite reservations, BC Parks reserves the right to determine the amount of people this refund can be applied to, and will generally not offer a full refund for groupsites or group departures.
*Definition of Immediate family: a parent, spouse, child, grandchild, grandparent, brother, sister, father-in-law, mother-in-law, daughter-in-law, son-in-law, and any other relative permanently residing in the same household.
Unfortunately the death of a friend, distant relative or a pet is not considered grounds for a refund.
» complete an application
Serious motor vehicle accident:
If the reservation holder or a member of the camping party is involved in a serious motor vehicle accident that prevents them from honouring their reservation, a refund will be considered. An accident report, dated near the customer’s arrival date is required to support the request for a refund.
» complete an application