Reservation Service Contact Information

ONLINE RESERVATIONS:

Reservation website: www.discovercamping.ca

Reservations can be made 24 hours/day.

CALL CENTRE:
($5 surcharge applies)

Toll free from CAN/USA:

  • 1-800-689-9025

Other International:

  • 1-519-826-6850

7 days a week (incl. holidays*): 7:00am to 7:00pm (PT)

*with the exception of December 25th and January 1st when the call centre is closed.

Mobile Interface: DiscoverCamping/Mobile/

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Making a Reservation for Frontcountry Campgrounds

make a reservation

Click on the titles below for information:

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Reservation Rules

Starting on January 2nd, 2017, reservations for campsites can be made up to four (4) months in advance of your arrival date.

You can make up to three (3) reservations per transaction. Please keep in mind that a reservation fee applies to each reservation.

Full pre-payment of all camping fees and reservation surcharges is required to secure a reservation.

For all provincial parks (except s?i?s (Haynes Point) which has a maximum stay policy of 7 nights year round and Martha Creek, Mount Fernie, Porteau Cove, Loveland Bay and Ellison which has a maximum stay policy of 7 nights during the peak season only (June 15 to Labour Day inclusive), there is a maximum stay policy of up to 14 nights. The reservation system will not allow you to book more than the appropriate maximum stay after your arrival date.

Check-in time is 1 PM. Checkout time is 11 AM.

Refunds are not given for an eviction, vacating your campsite early, or due to inclement weather.

Reservations are not transferable. Any reservation owners or holders found to be transferring or selling their reservations to another party, risk the chance that their reservation may be cancelled without a refund. If a customer can no longer use their reservation, they are encouraged to cancel their reservation so that any unused User Fees that are not forfeited as a penalty, can be automatically refunded to the credit card that was used to make the original reservation.

Double Sites

Double site Policy:
  • Double sites on the Discover Camping reservation system must be booked together until 1 week of the arrival date. If at that time, the inventory still remains available, the two sites can be sold individually.
  • Only one transaction charge applies for the double site when it acts a single resource (sold together), but separate transaction charges apply when the sites are sold individually (within 1 week of the arrival date).
  • Click here for more information about the change in Double sites policy [PDF 88KB]

Statutory Holiday Weekends

Policy Rules:
When the Statutory Holiday falls on a Friday, the 3 day minimum stay will be for Thurs, Fri and Sat nights.
When the Statutory Holiday falls on a Monday, the 3 day minimum stay will be for Fri, Sat and Sun nights.
When a statutory holiday falls on any other day than a Friday or a Monday, no minimum stay applies.

For Frontcountry campsites, the 3 day minimum applies:
  • 2016
    Christmas Day – Sunday, December 25 (no minimum stay applies)
  • 2017
    New Year’s Day – Sunday, January 1 (no minimum stay applies)
    Family Day – Monday, February 13, Friday, Saturday, Sunday restriction
    Good Friday – Friday, April 14, Thursday, Friday, Saturday, restriction
    Victoria Day – Monday, May 22, Friday, Saturday, Sunday restriction
    Canada Day – Saturday, July 1 (no minimum stay applies)
    BC Day – Monday, August 7, Friday, Saturday, Sunday restriction
    Labour Day – Monday, September 4, Friday, Saturday, Sunday restriction
    Thanksgiving – Monday, October 9, Friday, Saturday, Sunday restriction
    Remembrance Day – Saturday, November 11 (no minimum stay applies)
    Christmas – Monday, December 25, Friday, Saturday, Sunday restriction

Camping Party

In BC Parks, a camping party is defined as: 1– 4 persons 16 years of age or older and up to a maximum of 8 persons including children 15 years of age and younger. Only one camping party per site is permitted, unless otherwise authorized in the park.

For a definition of a “camping party”, please view our Park User Fees page.

Camping permit holders are responsible for the actions of all camping party members and any visitors to their campsite.

Reservation and Call Centre Charges

Reservation charges listed are in addition to camping fees, and other park-user fees.

Reservation Charge (non-refundable)

$6.00 per party, per night, to a maximum of $18.00 (plus tax), for three or more nights per campsite. $11.00 for the first night, to a maximum of $23.00 (plus tax) = $6.00 per night, to a maximum of $18.00 reservation charge + $5.00 call centre charge, per campsite.

All reservation charges apply fully to Seniors and Persons with Disabilities.

To change or cancel a reservation, there is an additional non-refundable fee.

Changing or Cancelling Reservations for Frontcountry Campgrounds

The costs of changing or cancelling a reservation vary, depending on how the change or cancellation is made (website or call centre) and how close to the arrival date the change or cancellation is made. Please refer to the table below to determine costs, and read the explanations below.

Only the person whose name is on the reservation has access to change or cancel a reservation.

Refunds are not given for an eviction, vacating your campsite early, or due to inclement weather.

Changing a Reservation

There is a non-refundable change fee of $6.00 (plus tax) per campsite, per change.

If these changes or cancellations are made 7 or more days before your scheduled arrival date, your camping fees will be refunded or applied accordingly to your changed reservation.

If a change to a reservation is made less than 7 days before your scheduled arrival date, one night’s camping fee will be forfeited. Any remaining camping fees will be refunded or applied according to your changed reservation.

If a date change occurs on same day of arrival, 2 night’s camping fees will be forfeited.

Changing to a different campground is considered a cancellation, the reservation charge will not be refunded and all cancellation penalties apply. Changing sites within the same park may occur without penalty, but must be preapproved by the Park Operator and depends on availability.

Customers who have a restricted booking (booking on or within 7 days of a “release date”) and want to change their arrival date, will have to cancel their reservation and re-book. A release date is defined as the maximum time in advance of a trip that a customer can make a reservation on Discover Camping (example a customer who wants to book a frontcountry reservation for an August 1 arrival date, will have their booking restricted if they book between April 1 and April 7. If the customer books for an August 1 arrival date on April 8 and after, their booking will not be restricted). Cancelled inventory will be released the next day at 7am and will be equally available to all customers making a reservation at this time. Customers who book after the 7-day restricted booking period, will be able to change their arrival date.

Cost to Change a Reservation

 

Via Website

Via Call Centre

Costs of changes made to reservation

$6.00 (plus tax) per campsite, per change. $11.00 (plus tax) = $6.00 change charge + $5.00 call centre charge, per campsite, per change.

Cancelling a Reservation

The original reservation charge is non-refundable.

There is a non-refundable cancellation charge of $6.00 (plus tax) per reservation.

If a cancellation is made 7 or more days before your scheduled arrival date, the camping fees will be refunded.

If a cancellation is made less than 7 days before your scheduled arrival date, one night’s camping fee will be forfeited. Any remaining camping fees will be refunded.

If a cancellation is made on the day of arrival, two night’s camping fee will be forfeited. Any remaining camping fees will be refunded.

Reservations are held until 11 AM of the day after the scheduled arrival date. If you do not notify the park directly of a late arrival, your reservation will be cancelled, all reservation and camping fees will be forfeited, and the park operator will have the right to give the site away to another visitor.

Refunds are not given for an eviction, vacating your campsite early, or due to inclement weather.

Cost to Cancel a Reservation

 

Via Website

Via Call Centre

Cost to cancel a reservation more than 7 days before the arrival date

$6.00, plus tax, per campsite (camping fees refunded). $11.00 (plus tax)  = $6.00 cancellation charge + $5.00 call centre charge, per campsite (camping fees refunded).
Original reservation service charges of up to $18.00 (plus tax) per campsite, or the call centre surcharge will not be refunded.

Cost to cancel a reservation made within 7 days to 1 day of the arrival date

Forfeit one night’s camping fee. $5.00 (plus tax) for the call centre per campsite (forfeit one night’s camping fee).
Original reservation service charge of up to $18.00 (plus tax) per campsite, the call centre surcharge and the one night’s camping fee will not be refunded.

Cost to cancel a reservation on the same day of arrival

Forfeit two night’s camping fees. $5.00 (plus tax) for the call centre per campsite (forfeit two night’s camping fees).
Original reservation service charges of up to $18.00 (plus tax) per campsite, the call centre surcharge and the campsite fee will not be refunded.

No Shows and Late Arrivals

Reservations are held until 11 AM the day after the scheduled arrival date.

If you do not notify the park directly of a late arrival, your reservation will be cancelled, all reservation and camping fees will be forfeited, and the park operator will have the right to give the site away to another visitor.

Refund Guidelines

Reservation service transaction fees are non-refundable. Under extenuating circumstances, campers may be eligible for a refund of forfeited camping fees. Making an error with your reservation, or conditions such as weather etc, are not grounds for a refund. Click to view the refund guidelines.