Water Utilities Information Bulletins
Making an Inquiry/Complaint
Background
A utility’s water tariff sets out the terms and conditions of service including the prescribed rates.
A customer can arrange to view a utility’s water tariff by contacting the utility’s designated office during normal business hours.
Considerations
When a question or dispute arises with respect to water service and/or the water rates that is not adequately addressed or clarified by the utility’s water tariff, the customer and/or the utility may contact the Water Utility Regulation Section to obtain an interpretation.
In some cases a further investigation may be required in order to resolve the matter. This will normally require that a formal inquiry be made in writing with a copy to the other party. The other party or parties involved will then be given an opportunity to make a submission to support their position.
After reviewing the relevant information, the Water Utility Regulation staff may provide guidance to the parties involved on how the matter should be handled or, in some cases, prepare a report with recommendations to the Comptroller of Water Rights for a decision on the matter.
Contact
General inquiries may be made either by regular mail, telephone, fax or e-mail to:
Water Utility Regulation
PO Box 9340 STN PROV GOVT
Victoria BC V8W 9M1
Telephone: (250) 387-6341
Fax: (250) 953-5124
e-mail: Rick.Couroux@gov.bc.ca
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